Crosby Saddlery offers a 2 year warranty on a saddles materials and workmanship, and a 10 year warranty on the saddle tree’s materials and workmanship.
Crosby Saddlery guarantees all Crosby saddles for a period of two years against faulty materials or workmanship. Crosby saddle trees are guaranteed for a period of 10 years against faulty materials or workmanship. Crosby Saddlery guarantees the repair or replacement of your Crosby saddle and/or tree at no additional cost if found to have faulty materials or workmanship within two or 10 years as applicable of the date of purchase. What to do if you wish claim under the Crosby Saddlery warranty.
If you bought your Crosby saddle in store:
- Take the saddle along with the original receipt back to the retailer where you made your purchase
- The retailer will assess whether the saddle has a defect covered under Crosby Saddlery’s warranty.
- If the saddle is found to be faulty then the retailer will liaise with Crosby Saddlery regarding the claim on your behalf.
If you bought your Crosby saddle directly from crosbysaddlery.com:
- Take photographs of the faulty areas and email them to firstname.lastname@example.org along with your order number date of purchase. Please make sure the photos are clear and in focus.
- Our Customer Services Team will assess whether the saddle has a defect covered under Crosby Saddlery’s Warranty.
- In some instances, Crosby Saddlery may need to have the saddle returned to inspect it further. Please use our standard delivery and returns process to return your saddle.
PLEASE NOTE: We cannot accept any returns unless they are clean and dry due to the 1972 Health & Safety at Work Act. (See below for details)
- If the saddle is found to have a fault, then we will contact you and arrange for a refund or replacement.
HEALTH AND SAFETY AT WORK ACT 1972
DUE TO THE HEALTH HAZARD AND HYGIENIC PROBLEMS INVOLVED WITH THE REPAIRING OF HORSE CLOTHING AND ALLIED PRODUCTS IT IS REGRETTED THAT WE ARE UNABLE TO SERVICE ANY EQUIPMENT UNLESS IT IS CLEAN AND DRY.
What is NOT covered under the Crosby Saddlery warranty:
- Normal wear and tear
- Accidental damage and faults caused by negligent use or lack of care or neglect
- Damage caused by use for anything other than equestrian pursuits
- Damage caused by use of parts or accessories other than those produced or recommended for use with and in a Crosby Saddlery saddle
- Damage caused by repairs or alterations carried out by third parties not in accordance with Crosby Saddlery’s recommendations
- The fit of the saddle itself